Privacy Policy

Pura Homes respects your privacy. This policy explains what personal information we collect, how we use it, and how we protect it. It applies to all interactions with our website and booking process.

1. Information We Collect

We collect information you provide directly when making a booking or inquiry. This includes your name, email address, phone number, and any other details you share during the booking process. We may also collect basic usage data from our website — such as pages visited and referring URLs — through standard analytics tools.

2. How We Use Your Information

We use your information to confirm and manage your booking, communicate with you about your stay, respond to inquiries, and improve our services. We do not use your data for unsolicited marketing without your consent, and we do not sell or share it with third parties for advertising purposes.

3. Data Sharing

We may share your information with property owners or managers where necessary to facilitate your stay. We may also share it with trusted service providers who help us operate our website and business — for example, email and payment processors. These parties are only given the information they need to perform their function and are not permitted to use it for other purposes.

4. Data Retention

We retain your personal information for as long as reasonably necessary to fulfill the purposes described in this policy, or as required by applicable law. Booking records may be kept for accounting and legal purposes. You can request deletion of your data at any time by contacting us directly.

5. Cookies

Our website uses cookies to remember your preferences and understand how visitors use the site. These cookies do not contain personal information and are used solely to improve your experience. You can disable cookies in your browser settings, though this may affect some site functionality.

6. Your Rights

You have the right to access the personal information we hold about you, correct any inaccuracies, and request that we delete it. To exercise any of these rights, contact us at the details below and we will respond within a reasonable timeframe.

7. Security

We take reasonable precautions to protect your information from unauthorised access, disclosure, or loss. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Governing Law

This policy is governed by the laws of the Republic of Indonesia. By using our website or services, you consent to the collection and use of your information as described here.

9. Contact

Questions about this policy or your data can be directed to info@purahomesgroup.com or via WhatsApp.